Our Terms of business

East Anglian Mortgages Limited is an Appointed Representative of Personal Touch Financial Services Limited, which is authorised and regulated by the Financial Services Authority (FSA).

The FSA sets minimum standards of good lending and advisory practice to be followed by all lenders and mortgage intermediaries.

We are free to deal with the whole of the mortgage market and will review the market place to identify the most suitable mortgage product for you.

We offer a full advice and recommendation service.

We will provide you with information relevant to your mortgage needs, covering such items as an explanation of the main repayment methods and the implications of taking out a mortgage.

At our initial meeting we will complete a detailed mortgage / financial review questionnaire to enable appropriate advice to be given on your mortgage and other related insurance products.  

At an early stage in our introduction we will provide you with an Initial Disclosure Document(IDD) This document provides you with some key information about us.

Before making a mortgage application you will be presented with a Key Facts Illustration (KFI). This document presents you with key information about a mortgage product. The information is presented in a standard format to enable you to compare schemes.

Once we have made our recommendations to you, we will confirm our advice in writing.  You should keep this as it will be an important record of our discussions. Details of the loan will also be confirmed in your lender's formal offer.

We may receive fees from lenders with whom we place mortgages. Where this occurs we will tell you the amount. We always source a mortgage to fit our clients requirements and not by any fees that the lender may pay us for introducing you to them.

We do not normally charge a fee for mortgage advice, however this will be dependent on your circumstances. If a fee is charged our typical fee is £250. 

 We will treat all your personal information as private and confidential (even when you are no longer a customer) except where the law requires us to do so or where disclosure is made at your request or consent in relation to arranging the mortgage.

Our aim is to provide you with a first class professional and confidential service - should a complaint arise, in the first instance you should contact us at our Felixstowe address.

We provide illustrations from computer software provided by third party organisations. Occasionally, errors and omissions will occur. The actual terms and conditions of your mortgage will be shown on the lender's mortgage offer document.

Where a lender's fee (for example valuation fee) is requested with your application, please be aware that the fee may not be refundable should your application not proceed to completion.

We can never guarantee that a mortgage application will be successful. You should not enter into any contractual arrangements or agreements until you have received your mortgage offer.

The Financial Services Authority regulates the mortgage industry. As part of the FSA’s duties, we may be asked to provide them with access to our customer records in order that they may carry out an audit of our activities. You have the right to inspect the documentation we hold in respect of our dealings with you. We will keep copies of your records as per the regulatory requirements. They will be kept confidential and in accordance with the requirements of the Data Protection Act 1998. Our Data Protection registration number is Z9267590.

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.